REFUND & CANCELLATION POLICIES

1. My Commitment & Integrity Guarantee:

Because of the highly personalized, live coaching nature of this 10-week program, and the immediate access granted to my proprietary nutrition systems, protocols, and digital resources, I do not offer refunds for "change of mind," schedule conflicts, or a lack of personal motivation.

I am deeply committed to your health outcomes, and I expect the same level of commitment from you. Therefore, I offer a strict 14-Day Action-Based Refund Guarantee to protect both your investment and my coaching energy.

 

2. How to Qualify for an Action-Based Refund
If you enter the program, fully engage, and find that my methodology is not a fit for your lifestyle, you may request a refund within the first 14 calendar days from the official program start date.

To qualify for a refund, you must explicitly prove you have given the program a genuine effort by submitting documentation of the following via email within the 14-day window:

• Attendance or full viewing of all live coaching sessions held up to the date of your request.

• Submission of your onboarding questionnaire and initial baseline data.

• Proof of consistent food/habit logging (minimum of 5 out of 7 days per week) using my designated tracking system.

• Completion of all action steps or worksheets assigned during Weeks 1 and 2.

Refund requests that do not include this complete documentation will be automatically denied.

 

3. Payment Plans vs. Pay-in-Full Commitments
Please note that selecting the 3-month payment plan is not a month-to-month subscription and cannot be cancelled halfway through the program. It is a convenience framework designed to spread out the total program cost.

• If you qualify for a refund under Section 2: Any payments already made will be returned to you (minus processing fees), and all future payment milestones will be voided.

• If you do not qualify for a refund or request to exit after Day 14:

You remain legally obligated to fulfill all remaining payment plan instalments on their scheduled due dates, regardless of your participation or completion of the program.

 

4. Program Pauses & Emergency Medical Exceptions
I understand that unexpected life events happen. If a verified medical emergency, major illness, or severe personal crisis arises during your 10-week timeline, please contact me immediately at sanvelopwellness@gmail.com. While cash refunds will not be issued past Day 14, management may, at its sole discretion, grant a one-time program pause allowing you to transfer your remaining coaching weeks to a future cohort within the next six (6) calendar months.

 

5. Request Process
All eligible refund requests must be sent in writing to sanvelopwellness@gmail.com with the subject line "Refund Request - [Your Name]" before 11:59 PM on the 14th day of your program. Approved refunds will be credited back to the original payment method within 7–10 business days, minus a $150AUD admin and onboarding setup fee.

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1. My Guarantee & Refund Window

I am fully committed to your nutritional transformation and want you to feel confident in your investment. I offer a 14-day conditional money-back guarantee from your initial date of purchase.

Because this program grants immediate lifetime access to downloadable digital property, intellectual assets, and group coaching infrastructure, refunds are strictly conditional and are not granted for a simple change of mind or perceived lack of personal time.

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2. Requirements to Qualify for a Refund (Action-Based)

To be eligible for a refund, you must demonstrate that you have actively engaged with the program materials within your first 14 days and found that the methodology did not align with your needs.

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To request a conditional refund, you must email sanvelopwellness@gmail.com within 14 days of purchase with the following items attached:

• Proof of completion of the Module 1 worksheets/assessments.

• Evidence that you logged into the Sanvelop Holistic Wellness online portal at least twice (verified via backend site analytics).

• A brief explanation of why the program format or nutritional philosophy is not a fit for your specific lifestyle goals.

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3. Automatic Disqualification

Your eligibility for a refund is instantly voided if, within the first 14 days, you:

• Access or stream more than 25% of the video curriculum hosted on my Sanvelop Holistic Wellness website.

• Download the core program assets (such as the [Insert Name of Core Guide, e.g., Master Recipe Vault / Macro Calculator]).

• Attend or access the live recording of a monthly online group coaching session.

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4. Payment Plan Policy

If you opted for the 3-month payment plan, this is a commitment to pay the full tuition of the program over three installments. It is not a subscription that can be cancelled mid-way.

• If a refund is not requested and approved within the initial 14-day window under the criteria outlined in Section 2, you are legally obligated to complete all three scheduled monthly payments.

• Defaulting on payment plan installments will result in immediate suspension from the Sanvelop Holistic Wellness online portal and group coaching calls, and outstanding balances may be referred to a collections agency.

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5. Administration Fee Deduction

All approved refunds are subject to a non-refundable $150 AUD administration fee. This deduction covers non-recoverable merchant processing fees and backend Sanvelop Holistic Wellness setup administration costs.

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6. Australian Consumer Law Compliance

My goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with me. You are not entitled to a remedy under the Australian Consumer Law if you simply change your mind, misuse the service, or fail to follow advice.